Warranty Policy

1.Benna's warranty policy helps you stay covered in case of manufacturing defects in material, design, or workmanship after purchasing the product.

2.All electronic devices sold on benna.com.sa have a 2-year manufacturer or seller warranty, except for accessories. Manufacturer warranty is provided by Brand authorized service centers. Seller warranty is provided by the seller store who is selling the product on Benna.

3.Accessories warranties will be as per the manufacturer or seller.

4.Warranty services provided by sellers or brands other than Benna are the responsibility of the manufacturer or seller. This includes spare parts availability, repair time, and the quality of repairs. Customers need to contact the brand's warranty service provider directly in case of complaints or other concerns. If the brand warranty service center is unavailable, Benna will assist customers with their claims.

5.The original invoice is required to verify the serial number and validate the warranty period. If the device was delivered with a warranty card, customers must provide it to service centers to proceed with the claim.

6.A repair or replacement under warranty does not extend or renew the warranty period. Warranty terms are in accordance with your device manufacturer. In case of delays in resolving warranty claims, customers can claim compensation directly from service providers as per government laws. Benna is not liable for this compensation.

7.Authorized service centers will carry out warranty repairs. In instances where products are bought through a seller, the respective seller's warranty terms will apply.

8.The lifecycle of devices may differ, and customers can review the device manual or contact the manufacturer for more details.

9.For international version Apple devices sold, the warranty is serviced by official service center in the first year and seller in the second year.

1.Customers must ensure the item is packed in its original box and wrapped safely. Benna is not responsible for any damages during transit if packaging is inadequate.

2.Customers must provide the product and its accessories to the courier company during pickup (including, but not limited to, earphones, battery, and charger).

3.The address provided during the warranty claim request will be used for both pickup and delivery. For any changes to this address, please contact Benna customer care. Changes will be subject to the availability of courier partners.

4.If an item cannot be repaired but is still under the manufacturer's warranty, customers will be eligible for a replacement or a refund after deducting the usage value and any missing accessories, as per the Ministry of Commerce and Industry regulations. Replacement and refund decisions are made by the brand service provider or seller and must be claimed directly from them.

5.All products not covered by the manufacturer's or seller's warranty will be subject to additional charges for repair.

1.Benna provides a list of authorized service centers for brands and sellers. Customers can visit the nearest authorized service center for warranty claims.

2.The warranty repair period in case of customer drop-off at the service center would be 14 working days.

3.Service centers may request the original invoice and warranty card for verification.

4.If the product needs to be sent to the manufacturer for repair, the service center will inform the customer about the expected timeline.

1.For products outside the warranty period or not covered under warranty, customers can still request repair services through authorized service centers.

2.Non-warranty repairs will be subject to additional charges as determined by the service center.

3.The estimated cost and timeline will be communicated to the customer before proceeding with the repair.

4.Benna is not responsible for any charges or outcomes related to non-warranty repairs.