Terms & Conditions

The Benna platform is owned by the Benna Smart Information Technology Foundation, Commercial Registration No. 4030478279. It welcomes you and informs you that you will find below the terms and conditions regulating your use of the Benna platform and all legal effects resulting from your use of the Benna platform services. Any person's use of the Benna platform, whether a consumer, merchant, or otherwise, constitutes his approval and acceptance, with full legal capacity, of all articles, clauses, and provisions of this agreement, and it is a confirmation of your commitment to its regulations and to what is mentioned therein. We would like to point out to you that the Benna platform may be (a website, a mobile application, or an electronic platform), and this agreement is considered valid and effective once you approve it and begin registering on the Benna platform in accordance with Articles Five and Ten of the Saudi Electronic Transactions System.

The above introduction is considered an integral part of this agreement, and below you will find the meanings and definitions of the main terms used in this agreement:

• (Benna Platform) This term refers to the Benna Smart Information Technology Establishment, and this definition includes all forms of the establishment, whether it is an electronic application or a website.
• (Merchant or Supplier) This term refers to every merchant or supplier who registers on the Benna Platform to create his own page on the platform, whether he is a natural or legal person, and this definition includes all aspects of the page as long as he conducts his trade through the Benna Platform.
• (Page) This term refers to the page used by the merchant on the Benna electronic platform to display his products.
• (Consumer) This term refers to every consumer who purchases the product or service from the merchant, through the page of the electronic merchant he established through the Benna Platform.
• (Agreement) This term refers to the rules, terms and conditions for using the Benna electronic platform, i.e. all the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement.
• (Service Provider) This term refers to the services that the Benna platform provides to merchants through other parties or a third party.

The merchant or supplier acknowledges that he has legal capacity recognized by Sharia and law, and that his age is not less than eighteen years, as considered in the laws and regulations in force in the Kingdom of Saudi Arabia, and that he has sufficient knowledge to create, establish and manage his electronic page via the Benna platform. The merchant acknowledges that he has sound capacity and that he is not afflicted with any disability of capacity. In the event that the merchant registers as an institution or company, or any other legal form, this institution or company or legal form registered through it must have the legal, regulatory and legitimate capacity necessary to conduct commercial activities via the Benna electronic platform.

The mission of the Benna platform is merely to provide electronic support tools, by establishing the merchant or supplier page and displaying products to users, as the commitment of the Benna platform under this agreement is only to establish the page for the merchant and display products to users on the electronic Benna platform. The Benna platform provides other services to the merchant or supplier such as marketing support services or guidance and advice services, as well as providing him with electronic payment gateways via the Internet (Visa - Mada - MasterCard - Sadad), and all services of the Benna platform are subject to the articles, terms and provisions of this User Agreement. The Benna platform is not obligated to complete the sale of products or services between the consumer and the merchant, as its obligation ends with providing product display services on the electronic platform.

Any person who has the legal capacity recognized by the system and Sharia may display products on the Benna platform in accordance with the rules and provisions of the User Agreement. The displayed products must be in accordance with the Benna platform usage agreement and not in violation of the regulations and laws in the Kingdom of Saudi Arabia, and the merchant is obligated to clarify the nature of the services or products he provides or sells. All stores and merchants must comply with all applicable laws regulating online commerce, as well as the Cybercrime Law, the Ministry of Commerce and Investment regulations, the Electronic Transactions Law and the Electronic Commerce Law.

Upon applying to join the Benna Platform, you will be required to disclose specific information and choose a username and a secret password to use when accessing the Benna Platform services. After activating your account, you will become a user of the Benna Platform services, and thus you have agreed to be responsible for maintaining the confidentiality of your account information and password. You undertake to disclose true, correct, updated, complete and legal information about yourself as required during registration with the Benna platform and you undertake to update your data in the event of a change.

The merchant or supplier on the Benna platform agrees to be contacted via email, or by the Benna platform management broadcasting general messages to all users or to specific users when accessing their accounts within the Benna platform. The merchant on the Benna platform also agrees that all agreements, advertisements, data and other communications provided electronically are equivalent to their written counterparts.

You acknowledge and agree that the Benna Platform will notify you of any amendment to this agreement. You agree that the Benna Platform has the full authority and without bearing legal responsibility to make any basic or secondary amendments to this agreement, and users will be notified of this amendment by any technical means provided. All fees are calculated in Saudi Riyals, and the merchant must pay all fees due on the platform in addition to any other expenses added by the Benna platform.

The Benna platform provides, through its partners, the payment and settlement system on the Benna platform, which can be done entirely online through the payment options available on the Benna platform. The merchant or supplier is obligated to determine the price of the service or goods that he displays on the platform according to the recognized market value. The merchant is obligated to provide invoices, receipts and receipts for all amounts and profits that arise on his page.

You have no objection to granting the Benna Platform an unlimited, global, permanent, irrevocable, free of charge, and licensed right to use personal or other information or materials that you have provided or supplied to the platform. You are solely responsible for the information you have sent or published, and the role of the Benna Platform is limited to allowing you to display this information through the Benna Platform and through its advertising channels.

The merchant pledges to abide by all laws and regulations in force in the Kingdom of Saudi Arabia regarding his products and during his use of the Benna platform, as well as the applicable laws, terms, and conditions regulating the use of the Internet, the User Agreement, the Privacy Policy, and the Confidentiality of Information. In the event of violation, the Benna platform has the right to take measures including issuing a warning, stopping the service and closing the page, and returning any amounts pending in electronic payments to consumers.

All content on the Benna platform, whether electronic or otherwise, written or unwritten, including but not limited to written and unwritten texts, graphic designs, technical ideas, logos, offers, button icons, symbols, audio clips, collected data, and electronic programs, are the property of the Benna platform, and their rights are reserved to the Benna platform.

The management of the Benna Platform respects the intellectual property rights of merchants that they have created through their pages. The merchant, in turn, respects the intellectual property rights of the Benna Platform. The Benna Platform, along with all associated rights, is protected by intellectual property and trademark laws and is the exclusive property of the Benna Platform.

When completing the purchase process, the consumer provides the Benna Platform with information including, but not limited to, name, email, phone number, and address. The Benna Platform's technical systems retain consumer data to facilitate their access to the platform and complete their desired purchases. Consumers are entitled to review their purchases before receiving them to ensure they match the description.

The Benna Platform is not responsible in any way for any unsatisfactory or delayed performance by merchants, shipping companies, electronic payment gateways, banks, or consumers' failure to pay, nor for any losses, malfunctions, or delays caused by unavailable goods, late delivery, or poor-quality service provided by merchants.

Benna Platform informs you that the Internet is not a completely secure medium, and therefore the confidentiality of personal information cannot be guaranteed 100%. Nevertheless, Benna Platform adopts high-quality tangible, organizational, and technical standards to protect users and consumers, prevent unauthorized access to their personal information or stores, and safeguard their data.

A transfer fee of 8.05 riyals, tax inclusive, will be charged to your bank account. A service fee of 25 riyals, tax inclusive, will be charged if the invoice is less than 2,500 riyals; if it's more than 2,500 riyals, fees will be charged at 1% of the invoice for the SADAD payment method. A service fee of 1.50%, tax inclusive, will be charged for MADA. A service fee of 2.75%, tax inclusive, will be charged for MasterCard and Visa.

According to the User Agreement and the laws and regulations in force in the Kingdom of Saudi Arabia, the Benna platform may temporarily or permanently suspend the merchant page, withdraw and cancel the merchant account, or limit the merchant's ability to access the platform's services in the event of a violation of the User Agreement rules and provisions.

Under the rules and provisions of this User Agreement, the Benna platform may provide some strategic or logistical services through a third party, such as shipping companies and delivery of products and goods. The Benna platform clarifies that its provision of these services is solely for facilitation and cooperation to assist users.

Under the rules and provisions of this User Agreement, the Benna platform provides some technical support services to merchants or suppliers, including a free control panel for merchants and the right to communicate with the platform's technical support team.

In accordance with the rules and provisions of this User Agreement, in the event of a dispute, the dispute shall be resolved through conciliation, negotiations, or amicable settlement. If the dispute continues, it shall be resolved by the competent authorities in the Kingdom of Saudi Arabia.

Benna Platform expects that if there is a complaint, you follow these steps: 1. Submit a complaint via the link designated for this purpose on the Benna Platform. 2. If the merchant does not respond within seven days, the consumer will be informed. 3. The consumer has the right to take what he deems appropriate after reviewing the merchant's response.

The Benna platform provides, through its partners, the payment and settlement system on the Benna platform, which can be done entirely online through the payment options available on the Benna platform. The merchant or supplier is obligated to determine the price of the service or goods that he displays on the platform according to the recognized market value. The merchant is obligated to provide invoices, receipts and receipts for all amounts and profits that arise on his page.

You have no objection to granting the Benna Platform an unlimited, global, permanent, irrevocable, free of charge, and licensed right to use personal or other information or materials that you have provided or supplied to the platform. You are solely responsible for the information you have sent or published, and the role of the Benna Platform is limited to allowing you to display this information through the Benna Platform and through its advertising channels.

The management of the Benna Platform respects the intellectual property rights of merchants that they have created through their pages. The merchant, in turn, respects the intellectual property rights of the Benna Platform. The Benna Platform, along with all associated rights, is protected by intellectual property and trademark laws and is the exclusive property of the Benna Platform.

When completing the purchase process, the consumer provides the Benna Platform with information including, but not limited to, name, email, phone number, and address. The Benna Platform's technical systems retain consumer data to facilitate their access to the platform and complete their desired purchases. Consumers are entitled to review their purchases before receiving them to ensure they match the description.

A transfer fee of 8.05 riyals, tax inclusive, will be charged to your bank account. A service fee of 25 riyals, tax inclusive, will be charged if the invoice is less than 2,500 riyals; if it's more than 2,500 riyals, fees will be charged at 1% of the invoice for the SADAD payment method. A service fee of 1.50%, tax inclusive, will be charged for MADA. A service fee of 2.75%, tax inclusive, will be charged for MasterCard and Visa.

According to the User Agreement and the laws and regulations in force in the Kingdom of Saudi Arabia, the Benna platform may temporarily or permanently suspend the merchant page, withdraw and cancel the merchant account, or limit the merchant's ability to access the platform's services in the event of a violation of the User Agreement rules and provisions.

You, as a merchant, do not have the right to object to the actions of the Benna Platform management towards the Benna Platform, whether these actions affect the entity, obligations, ownership, or responsibilities of the platform.

This User Agreement is governed and formulated in accordance with the laws, regulations and legislation in force and in effect in the Kingdom of Saudi Arabia, and is fully and completely subject to the legislation in force with the authorities in the Kingdom of Saudi Arabia.